Committed to Innovation

1. General Information

• All prices displayed include VAT.
• Quotes provided are valid for one day unless otherwise specified.
• Xpedite Technologies disclaims responsibility for the availability, price, or supply of products.
• Prices and stock availability from third-party suppliers are not guaranteed by Xpedite Technologies.
• The sales agreement is finalized upon acceptance of goods by the customer.

2. Returns and Repairs

• Only items purchased from Xpedite Technologies are eligible for returns or repairs.
• Returns will only be accepted for products that are faulty or not fit for purpose, as determined by Xpedite Technologies or the supplier.
• Products deemed faulty within 6 months of purchase may be returned for a refund, repair, or replacement. Beyond 6 months, only repairs or replacements will be offered unless these options are not feasible, in which case a refund will be issued.
• A 15% handling fee applies to all returns that are not in the same condition as at the time of purchase or were supplied correctly per the client’s specifications.
• Before processing a refund, products will be assessed by Xpedite Technologies or sent to the supplier for testing.

3. Data Responsibility

• Xpedite Technologies is not liable for any data loss. Clients are solely responsible for backing up their data.

4. Special Orders

• Items not in stock can be specially ordered with a minimum 50% deposit. These orders cannot be canceled after two days of notification.
• Unclaimed special orders after two days of notification are considered canceled.

5. Online Store Usage

• Errors in online price or product details may occur and will be corrected without prior notification.
• Xpedite Technologies is not liable for any damage arising from the use of the online store.
• New hardware purchases come with a 12-month warranty. The warranty will be void if the product is tampered with in any manner.
• The warranty does not cover damage from misuse, accidents, or non-compliance with manufacturer standards.
• The warranty handling time may take up to 21 days.

6. Website Terms of Use

• By using xpedite-tech.com, you agree to these terms without modification.
• Xpedite Technologies does not guarantee that the website will be error-free or uninterrupted.
• Product information and availability are subject to change without prior notice.
• All intellectual property on the website is protected and may not be used without permission.

7. Ordering and Shipping

• Full payment must be confirmed before dispatch or release of goods.
• Free delivery is available for orders over R 2,000.00, otherwise, a delivery fee of R 150 applies.
• Deliveries are made to the address specified by the customer during standard business hours.
• Goods must be inspected and accepted at delivery; returns must be made with original packaging and invoice.

• Content Removal: Xpedite Technologies reserves the right to remove any content hosted by it which it considers illegal or for which it has received a take-down notice.
• Service Suspension or Termination: Xpedite Technologies reserves the right to suspend or terminate the service of any customer that does not comply with these terms and conditions, acceptable or fair use policies, or any other contractual obligations.

• Contractual Information: These terms and conditions include all information and terms relevant to the relationship with the recipient of the service and will be made available to customers and potential customers prior to the commencement of any contract.

  In terms of Section 75 of the Electronic Communications and Transactions Act (“the Act”) Xpedite Technologies has designated the Internet Service Providers’ Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.

  The relevant details for ISPA are:

  Internet Service Providers’ Association (ISPA)
  Telephone: 010 500 1200
  Email: complaints@ispa.org.za

Disclaimer

• Xpedite Technologies strives for accuracy in pricing and product descriptions but cannot be held liable for errors or discrepancies.

By continuing to use xpedite-tech.com, you acknowledge and accept these terms.